PROSOCO ONLINE PURCHASE Return Policy

Eligibility for Returns

  • Merchandise may be returned within 30 days of the original order date.
  • To qualify, items must be unopened and in their original packaging. 
  • Goods purchased in a case, must be returned intact. Broken cases will not be accepted for return.

Exchanges

  • PROSOCO does not permit exchanges. If you wish to obtain a different product, please return the original item for a refund and place a new order.

How to Initiate a Return

Contact Customer Service

Return Shipping Arrangements

  • Return arrangements are handled on a case by case basis and are dependent on whether the product is unopened and unused. 
  • Email onlineorder@prosoco.com to request a return authorization.

Damaged or Missing Shipments

Damaged on Arrival

Never Received

  • If your package does not arrive, please email onlineorder@prosoco.com right away. We will either resend your order or issue a refund, per your preference.

 

For any questions not covered here, please reach out to our Customer Care team at onlineorder@prosoco.com or call 1-800-255-4255.
PROSOCO ships domestically within the U.S. only; all returns must originate from a U.S. address.